Step 1. For faster processing, please mark the items you wish to return on the packing slip and add them to the package.
Step 2. Use reply number 3014 with postal code 3850VB for free returns.
Step 3. Drop off your package at a PostNL point.
Step 4. You'll receive a proof of delivery. This confirms that you've returned the package. Keep this proof of delivery. Track your package using the return number on your proof of delivery. Once we've received your return, we'll send you an email confirmation.

*This does not apply to sample sale orders.

If you drop off your return at a PostNL point, you'll receive a proof of delivery. This confirms that you've delivered the package. Keep this proof of delivery. Track your package using the return number on your proof of delivery. Once we've received your return, we'll send you an email confirmation.

Your money will be refunded to your account as soon as possible. Depending on your bank or credit card company, it may take a few days for the money to actually appear in your credit card or bank account. Your money will be refunded to your account no later than 14 days after you informed Vingino about the cancellation of your purchase.

No, exchanging within an order is not possible. If you want to exchange an item for a different size or color, place a new order with Vingino and return your current order free of charge via a PostNL point.

No, this isn't possible yet. All items ordered online must be returned to Vingino via a PostNL point.

During our Sample Sale, we offer exclusive items at deeply discounted prices. As clearly communicated before and during the purchase process, returns on Sample Sale purchases are not possible. By placing an order during the Sample Sale, you agree to this.