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Frequently Asked Questions

How do I know what size I need?

If you're not sure what size you need, you can click the "Find your size >" button above the available sizes. This will display a size chart explaining all available sizes. All listed sizes are children's sizes.

If you cannot select your size for a particular item, then that size is out of stock.

From which countries can I order from Vingino?

Currently, it's possible to have your order delivered in the Netherlands, Germany, Belgium, Italy, and Austria . If you don't live in one of these countries and still want to order Vingino, please check our Store Locato for all our sales outlets.

I placed an order, but I didn't receive an email confirmation. What should I do?

Please check your spam folder to see if your order confirmation has ended up in your email.
If not, wait another 15 minutes.
If you don't receive an order confirmation email, or if you'd like to check whether your order has been placed correctly, please contact us via the contact form or at support@vingino.com .

Can I change or cancel my order?

No. Orders cannot be changed after payment. Please check the items in your shopping cart before placing your order.

I forgot my password. How can I reset it?

Go to 'My Account'. Click on 'Forgot your password?' We'll then send you an email with a link to reset your password.